Thursday, May 6, 2010

Customer Feedback:

"Thank you for your attention to the order… I buy lots of
items online, and this is the best feedback I have ever
received on an order."

Shawn Cosman, Salmon Arm, BC

Ah .... Shipping .... one of the things that adds
to your cost and it never seems to go down !
Rates seem to constantly go up and sometimes the
delivery service isn't so great !

At Black Bridge, we try to ship same day as we
receive your order, but depending on the order time,
same day delivery may not occur !

Orders are shipped with a tracking number,
whenever possible and we try to follow the progress
of your order to ensure a timely delivery.

Shipping for Phone/Fax orders, coming directly to our
sales desk, are checked for rates by Post and UPS (our
regular carrier). Purolator or Dicom are available. We
try to find the best rate and advise you if there is
a better rate with one or the other. COD's always
increase the cost, as each carrier wants a collection
fee. This collection fee differs with each carrier ranging
from $7 to $10. Larger orders are shipped with insurance
coverage, in case the shipment goes missing !

With our PayPal Online Store ... shipping is by Post
or UPS ! To keep your cost down, shipping is calculated
using a percentage of the product value. We have done
the research and have got it as close as we can. Freight
costs are then calculated with Post/UPS Online Calculators,
the best value shipping (cost/time) is what we use.

No comments:

Post a Comment